top of page


In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
"We/Us/Our" means Julia’s Kitchen;
"JK/us" means Julia’s Kitchen, the trading name of Julia’s Kitchen (BW) Limited, a company registered in England and Wales under number 10800255, whose registered office is at Unit F, Watton Farm Watton Lane, Droxford, Southampton, Hampshire, England, SO32 3HA.

"Website" means

These Terms and Conditions govern the sale of all goods by us and will form the basis of the contract between you and us. If you wish to place an order with us, our Website/Application will guide you through the ordering process. Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms and Conditions carefully before submitting it. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.

Our Contract
All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from traffic delays or force majeure for which we will not be responsible. In order to contract with Julia’s Kitchen you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Julia’s Kitchen retains the right to refuse any request made by you. If your order is accepted we will inform you by email and, SMS or via the website. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

When you place an order, you will receive an acknowledgement e-mail and/or webpage confirming receipt of your order: this email and or webpage will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by the medium used for placing the order (SMS, e-mail or other appropriate digital means) that the goods which you ordered have been dispatched to you. Only those goods listed sent at the time of dispatch will be included in the contract formed.

Pricing and Availability
Whilst we try to ensure that all details, descriptions and prices which appear on this Website/Application are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. Delivery costs are included in the 'Total Cost' unless otherwise stated.

All online card payments are made to Julia’s Kitchen (BW) Ltd. Payments made to Julia’s Kitchen (BW) Ltd will appear on your statement as Julia’s Kitchen. Upon receiving your order, we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a full payment against the value of the goods you wish to purchase. Once the order has been received and you have been sent a confirmation email, SMS or notification on the website, the monies paid shall be used for the value of goods you have purchased as listed.

Delivery Estimates
Times given for collection and delivery are only approximate.

Refunds & Charge-backs
Online payments made through Julia’s Kitchen are handled by the Wix Payment Processor . Payments made through the Wix Payment Processor will appear on your statement as ‘Julia’s Kitchen’. For refunds, charge-backs or disputes for online paid orders, please contact us on the details mentioned below. If an unrecognised transaction appears on your card / statement from Julia’s Kitchen, please contact us on the following details:


Order cancellation and amendments
Once the order has been confirmed and payment taken from your account, you will be unable to cancel your order and will not be eligible for a refund. To change or cancel your order please contact Julia’s Kitchen to attempt to resolve your request. We cannot guarantee your request will be accepted as food processing may already be underway.

Customer Support
Julia’s Kitchen will attempt to assist you and resolve any enquiry where possible regarding your order. You can contact Julia’s Kitchen by clicking "Contact Us" on the Website and submitting your request via the provided contact form or by email at

Privacy Policy and Terms of Use
Use of our Website/Application is also governed by our Privacy Policy and Website Terms of Use, available from Terms of Use. Our Privacy Policy and Website Terms of Use are incorporated into these Terms and Conditions by this reference.

Julia’s Kitchen shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable.

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England & Wales. Nothing in the above clause takes away or reduces your rights as a consumer to rely on those provisions.

Any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England & Wales.

bottom of page